How do special offers and free months work?

Now and then we run a special offer, usually sent by email, with its own page. For example, a website package at a lower price with a few months of a care plan free.

What you get

• The offer’s page lists exactly what’s included, what you pay today, and what happens after any free months.
• Offers have a limited number of spots and an end date. The numbers on the page come straight from our order system, and checkout stops taking the offer once either runs out.
• The offer price shows in your cart with our regular price crossed out, so you can see what you’re saving.
• Optional add-ons, like copywriting or a logo, can join the order at their regular prices.

Free months

If an offer includes free months of a monthly plan:

1. You add a card at checkout, but the plan isn’t charged until the free months end. Only the one-off part, like the website, is charged today.
2. The date of the first charge is shown before you pay, in your order email, and in your client portal under Plans & billing.
3. We email you 7 days before the first charge, with the amount and how to cancel.
4. Cancel any time before that date in Plans & billing and you won’t be charged for the plan at all. You keep the free months you have left.

After the free months, the plan renews monthly like any other plan. See How are monthly plans billed? and How do I cancel a plan?.

Good to know

• Offers can’t be combined with promo codes.
• An order with free months can’t include another monthly plan, like ads management. Add it after launch instead.
• The one-off part of an offer follows our normal refund terms: a full refund before your kickoff call.
• If an offer has ended, our regular see every price still applies, and you can always book a free call to talk it through.