What’s your refund policy?
Full refund before your kickoff call; after that, based on work not yet done.
| Situation | Refund |
|---|---|
| Before your kickoff call | Full refund |
| After work has started | At our discretion, based on the work not yet done |
| Monthly plans | Months that have started aren’t refunded; see How do I cancel a plan? |
| Audits and strategy sessions | Full refund until the work is delivered or the call takes place |
| Quote deposits | Full refund before the kickoff call; after that, based on work completed |
To ask for a refund, email hello@stusyn.com with your order number. Approved refunds go back to your original payment method, usually within 5–10 business days.
The full wording is in our terms of sale.
Updated October 18, 2026