How fast will I hear back?

We reply to emails, contact forms, portal messages and help center questions within one business day. Business days are Monday to Friday, excluding US public holidays.

If something’s urgent

• Your website is down? If you’re on a care plan, we already know: our monitoring checks your site every 15 minutes and alerts us. See What happens if my website goes down?.
• Ads spending more than expected? Message us in your ads portal and put “Urgent” at the start.
• Otherwise, email hello@stusyn.com.

Change requests

Care plan edit requests are started within two business days on the care plan, or one business day on Care Plus. See How do I request a change to my website?.