How do I request a change to my website?

1. Sign in to your client portal and open Website care.
2. Under Request a change, say what you’d like changed. Add the page address and any details: new wording, prices, hours.
3. Send it. We get it straight away.

We start within two business days on the care plan, or one business day on Care Plus, and email you when the status changes: in progress, done, or if it needs a word with you first.

Sending photos or files

Add them to your project in the portal and mention it in the request. For big files like video, a Google Drive or Dropbox link works best.

What counts as an edit

Small changes to what’s already there: text, prices, hours, photos, a new section, a blog post formatted for you. New pages or a redesign are bigger jobs; we quote them first. See How do edit minutes work?.